FAQ
What size should I order?
Children grow fast! Sizes are based on your child's age. If you would prefer an oversized fit, we recommend sizing up.
How long will delivery take, and do you offer tracking?
We process orders within 1‑2 business days, and standard delivery takes around 5-7 days within Australia. Once your order ships, we’ll send you a tracking number so you can follow its journey.
Express shipping is available and can be selected at checkout.
How do I initiate a return or exchange?
Items may be returned within 14 days of delivery if they are unworn, unwashed, and have all original tags attached.
Email us at hello@freerangekidsco.com with your order number and reason for return.
Refunds will be processed to the original payment method once returned items have been received and inspected.
Please note: Return shipping costs are the responsibility of the customer unless the item is faulty.
How should I care for the clothing?
To maintain quality, we recommend a gentle cold wash and line drying. Avoid bleach or harsh detergents.